Terms of Use

Our commitment at Elliott Outdoors is to provide a seamless experience for both purchases and
returns. We understand that preferences can change, and we aim to make the return process as
straightforward as possible. Below is an outline of our Returns Policy and the steps to initiate a return.
Return Guidelines: • Proof of Purchase: A valid proof of purchase is required for all returns. Only the original account holder or purchaser may return an item.
• Packaging: Please return the product in its original packaging, if possible.
• Timeframe: Items returned within 30 days of shipment are eligible for a refund to the original payment method or an identical exchange. For cash, check, or expired credit card payments, an Elliott Outdoors gift card will be issued. Returns after 30 days will be credited in the form of an Elliott Outdoors Gift Card.
• Non-eligible Returns: Items that do not qualify for a refund include non-returnable items, those backing proof of purchase, misused items, or products not purchased from Elliott Outdoors. Additionally, items subject to pending or implemented restrictions due to Federal, State, or Local regulation/legislation are not eligible for return. Some perishable items may be returnable within 30 days of purchase, subject to inspection.

How to Return an Item:
Contact our sales team at
[email protected] or call us at
509-571-2109.

Our team will guide you through the necessary steps for a smooth return or exchange process.
Returns At A Glance/FAQ:

• Non-eligible Products: Ammunition, gunpowder, primers, most liquids, and other Limited Quantity (LQ) and Hazardous items are non-returnable.
• Return Timeframe: Items can be returned anytime, but those returned after 30 days will be issued store credit in the form of an Elliott Outdoors Gift Card.
• Refund Processing Time: Refunds typically take 7-10 business days to process once received into our return area.
• Refund Methods: Refunds for items returned within 30 days will be credited to the original payment method or exchanged. For payments in cash, check, or expired credit cards, an Elliott Outdoors gift card will be issued.
• Gift Card Refunds: If you paid with a gift card, your refund will be issued as a new Elliott Outdoors Gift Card.
• Gift Recipients: Refunds for gift recipients require proof of purchase. Return of Firearm (FFL/NFA) Purchases:
• Firearm Sales (NEW): All sales of firearms and serialized items are final; no returns, refunds, or exchanges are accepted.
• NFA Sales: Returns for NFA items are subject to a $50.00 restocking fee once ATF Form 4 paperwork has begun.
• Firearm Defects (NEW): Customers discovering defects after transfer must contact the manufacturer for replacement or repair.
• Customer Service: For quality issues or incorrect web descriptions, contact Elliott Outdoors Customer Service at [Your Contact Number] before completing the transfer.
• Warranty: New firearms come with the original manufacturer’s warranty. Customers should contact the manufacturer for warranty-related issues.
• FFL Dealer Verification: Customers are responsible for verifying the selected FFL’s legitimacy. A restocking fee and shipping costs apply for orders returned due to the dealer’s refusal.

Shipping and Regulations:
• Shipping Address: Shipments cannot be rerouted after dispatch. Carriers will attempt delivery three times before returning to the sender. Restocking and shipping fees apply to returned shipments.
• Regulations: By ordering firearms or serialized items, you certify compliance with federal, state, and local laws. It is the customer’s responsibility to understand and adhere to local regulations.
• Failed Deliveries: If the carrier cannot deliver to the requested address, the package will be returned to Elliott Outdoors. A return will be processed, excluding original shipping charges and applicable fees. If the order is still needed, a new order must be submitted with corresponding charges.

SHIPPING POLICY
Elliottoutdoors.com is committed to excellence, and the full satisfaction of our customers. Elliottoutdoors.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact
delivery times. elliottoutdoorgear.com also offers same day dispatch.

1. SHIPPING
   All orders for our products are processed and shipped out in 4-10 business days. Orders are not
   shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
   shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
   will be a significant delay in the shipment of your order, we will contact you via email.
2. WRONG ADDRESS DISCLAIMER
   It is the responsibility of the customers to make sure that the shipping address entered is correct.
   We do our best to speed up processing and shipping time, so there is always a small window to
   correct an incorrect shipping address. Please contact us immediately if you believe you have
   provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
   Orders that are returned to us as undeliverable because of incorrect shipping information are
   subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGES
   elliottoutdoorgear.com is not responsible for lost or stolen packages. If your tracking information
   states that your package was delivered to your address and you have not received it, please report tothe local authorities.
5. RETURN REQUEST DAYS
   elliottoutdoorgear.com allows you to return its item (s) within a period of 15 days. Kindly be advised
   that the item (s) should be returned unopened and unused.
6. OUT OF STOCK ITEM PROCESS
   elliottoutdoorgear.com has the following options in the event there are items which are out of stock
   elliottoutdoorgear.com Wait for all items to be in stock before dispatching.
7. IMPORT DUTY AND TAXES
   When dealing with elliottoutdoorgear.com you have the following options when it comes to taxes as
   well as import duties:You will be required to settle the requisite fees when the items are arriving in
   the destination country.
8. ACCEPTANCE
   By accessing our site and placing an order you have willingly accepted the terms of this Shipping
   Policy.
9. CONTACT INFORMATION
   In the event you have any questions or comments please reach us via the following contacts:
   Phone – 509-571-2109